Effective 21 September 2026

Payment

Payment is due in full at each appointment unless we have agreed on another arrangement with you in writing. Where a third party is paying some or all of your account, you remain responsible for settling your balance in full.

Referrals and third party payors

If your care is being funded by a third party, we need a valid referral or written authorisation addressed to Aligned Chiro, specifically for chiropractic care, before treatment begins. Treatment must take place on or after the referral start date. We cannot backdate care. If a payor declines payment for any reason the patient will be responsible for the outstanding balance.

How this works in practice:

Medicare EPC / CDM - you pay in full at the appointment and we issue a Medicare compliant receipt. You claim your rebate directly.

DVA - with a valid GP referral, no payment is taken. We bill DVA directly.

NDIS - written authorisation is required. Payment follows the arrangement confirmed with you.

Workers compensation and insurance - where we hold written authorisation from the insurer or claims agent and your treating chiropractor is SIRA accredited, no payment is taken and we bill the insurer directly. Otherwise you pay in full and claim reimbursement from your insurer.

All other third parties - you pay in full as a private patient and claim reimbursement yourself.

Payment methods and pricing

Pay Per Visit patients pay in full at each appointment, processed at the standard rate.

Schedule Pay patients pay by recurring direct debit through GoCardless, weekly or monthly, in advance. Your deposit, instalment amount, instalment count and frequency are confirmed with you before your program starts. Your program pricing is locked in for the duration of that program. Any price change applies from your next program.

Discounted program rates require an active Schedule Pay arrangement. Only one rate applies to you at a time, whichever is most favourable. Discounts do not combine.

Cancellations and missed appointments

Cancel or reschedule with more than 12 hours notice and there is no fee.

Cancel with less than 12 hours notice, or not turn up, and a fee of 50% of the standard adjustment fee applies.

Reschedule with less than 12 hours notice and there is no fee if the new appointment is in the same calendar week. If it falls outside that week, the 50% fee applies.

Our guarantee and refunds

If we determine at your initial consultation that we cannot help you, or you are a Schedule Pay patient and you are not satisfied within 30 days of starting care, we refund every amount you have paid. Products are excluded. After 30 days, we refund any unused credit on your account.

Care can be cancelled at any time and remaining credit is refunded.

Products cannot be returned unless faulty.

Founders 100 - Terms & Conditions

The Founders 100 Card is a thank-you gift for the first 100 patients who start care with our new chiropractor at this clinic.

It’s designed to reward people who stay consistent with their chiropractic program and commit to looking after their health.

These terms explain how to qualify, keep your Founders benefits, and when they may end.

1. Eligibility

To receive a Founders 100 Card, you must:

1. Be one of the first 100 patients to begin care with the new chiropractor at this clinic.
   

2. Start a recommended program of care after your Report Visit.
   

3. Activate your card by beginning that program.
   

Founders spots are limited to the first 100 eligible patients only.

2. Keeping Your Founders Benefits Active

To keep your Founders 100 benefits active, we simply ask that you:

A) Stay on an active program of care

You’ll need to be on a current program (Initial Intensive, Corrective, Maintenance, or Wellness) that’s appropriate for your goals and scan/x-ray findings.

B) Remain on direct debit

All Founders members use direct debit to make visits smooth and simple.

• Your direct debit must remain active.
  

• If payments repeatedly fail or are cancelled, your Founders status may end.
  

C) Maintain regular attendance

Life happens, but as a guide:

• If you are away from care for more than 30 days with no future booking, your Founders status may lapse.
  

• If you know you’ll be away (holidays, surgery, major life events), speak to us and we can note an approved pause (see Section 6).
  

3. When Founders Status May End

Your Founders 100 status and benefits may end if:

1. You cancel your program of care.
   

2. You cancel or permanently stop your direct debit.
   

3. There is a gap of more than 30 days in care without an agreed pause or future booking.
   

4. There are repeated no-shows or late cancellations.
   

5. In rare cases, where behaviour is inconsistent with clinic values or our team’s safety.
   

Once Founders status is removed, it cannot be reactivated, as places are strictly limited.

4. What Your Founders Card Includes

While your Founders status is active, you receive:

• Last Year’s Pricing — Forever
  

• Free scans, x-rays & assessments — always (when clinically required)
  

• 15% off all products (excluding sale items)
  

• Free birthday adjustment
  

• Priority access to urgent / same-day appointments
  

• Family perk: 10% off their first care plan - 10% additional discount off standard pricing/discounting. For immediate family members only (same household).
  

These benefits apply only to the named cardholder, while under active care.

5. What the Card Doesn’t Include

To keep things clear:

• The card is not transferable to another person.
  

• Benefits don’t automatically extend to family members (other than the “Family perk” listed above).
  

• It doesn’t guarantee appointments outside normal clinic hours.
  

• It doesn’t override clinical judgement — your chiropractor will always recommend what’s clinically appropriate for you.
  

The card and benefits have no cash value and can’t be exchanged or refunded.

6. Pauses, Holidays and Life Events

We understand there are times you may need to pause care (extended holidays, surgery, major life events).

• If you let us know in advance, we can note a temporary pause on your file.
  

• In most cases, pauses of up to 60 days can be approved without losing Founders status.
  

• All we ask is that you book back in as soon as you’re able so we can review your spine and update your plan.
  

7. Lost Cards

If you lose your Founders card, we’re happy to re-issue a replacement.
A small replacement fee may apply.

Your benefits are linked to your patient file, so losing the physical card does not automatically remove your Founders status.

8. Moving Clinics or Changing Chiropractors

• Founders 100 benefits are tied to this clinic location.
  

• If you move to another Aligned Chiro clinic, your Founders benefits may not automatically transfer, but we’ll always do our best to look after you.
  

If you’re relocating, speak to us and we’ll explain your options.

9. Updates to the Founders 100 Program

From time to time, we may update or refine the Founders 100 program or benefits.

• Any changes will be reasonable and in the spirit of rewarding loyal patients.
  

We’ll let Founders members know if anything important changes.

Refund Policy

• Refunds are provided in accordance with Australian Consumer Law. 
• You are protected by our 30-day 100% money back guarantee if;

If you are not achieving the results agreed between you and your practitioner within 30 days of commencing care and;

• You have followed the recommendations agreed between you and your practitioner including home care and appointment frequency and;
• Your account is fully paid/not in arrears and;
• You are booked on a specific program of care and;
• You are on schedule pay.

Speak with your practitioner within 30 days of your New Patient appointment for a 100% refund of care provided.

Acceptance

You accept these terms and conditions by making a booking with Aligned Chiro